Account access
Sign-in issues, email changes, account deletion requests, and questions about profile data.
HyFit support
Help for your coach, plan, health data, and workout records.
Email support@hyfit.ai for account, app, privacy, or training-plan questions. Include the email address on your HyFit account and a short description of what happened.
Apple Health
Permission setup, category changes, missing workout context, or revoking Health access from iOS Settings.
AI coaching
Plan generation, session adjustments, coaching messages, and conservative handling of soreness, injury, sickness, or travel.
Workout records
Saved sessions, summaries, progress metrics, HYROX calories, strength volume, run distance, and ride distance.
Common questions
How do I change Apple Health permissions?
Open iOS Settings, choose Health, then Data Access & Devices. Select HyFit and update the categories you want to share.
Can HyFit replace a medical professional?
No. HyFit provides fitness coaching and training context. It does not diagnose, treat, or replace advice from qualified clinicians.
What should I send for a support request?
Send your account email, device model, iOS version, the screen where the issue happened, and the training goal affected if relevant.
How do I request data help?
Email support with "Data request" in the subject. We can help with account, app data, and privacy questions.
Medical and emergency note
For chest pain, severe shortness of breath, fainting, acute injury, or any urgent medical concern, stop training and contact local emergency services or a qualified healthcare professional.